Our promise to you

• You make our work possible, so we will always treat you with respect and appreciation.
• We will never call you to ask for donations unless you invite us to do so.
• We will never sell or swap your personal details.
• Our fundraising staff are experienced and well trained - they follow our policies to ensure your support is put to optimal use.
• If on occasion something isn’t up to standard, we act quickly.
• We actively seek ways to continually improve our relationship with our supporters.